This is such an amazing outlet. I was looking for png compatible stove which is not easily available on any of the stores in Hyd as of today.
I called all the authorised Glen stores in Hyd to check if anyone could arrange it for me. However, this is the only store which offered help. They said that they will place an order at Glen's online store on my behalf and I could collect the stove within 5-7 days from their store (they initially suggested that i could place the order online myself. However, I insisted that I wish to buy the stove from the store and not online myself). I followed up with them on the 5th day and the stove was already delivered to them by Glen.
I expressed my concern that the store is very far from my home. So they promptly agreed to deliver it to my doorstep through porter. Additionally, I requested them to include the gas pipe (on chargeable basis ofcourse). Sensing from my request for pipe, they understood that I am setting up my kitchen from scratch. Accordingly, they included a gas lighter and pipe clamps from their end, free of cost without asking me, which was such a sweet gesture.
I could have bought a gas lighter from a nearby store and it doesn't really cost much, but just that kind gesture from their end to ensure that I could start cooking right as soon as i get the stove, speaks a volume about their care towards their customers :-)